![]() ![]() In-person returns with Happy Returns, Revolve’s website says, require “No receipt, return label or shipping box necessary! You just provide your email address or order number and your refund will be initiated immediately.”įor stores accepting other brands’ returns, it can be a way to get new customers in the door. Even some smaller online brands now offer in-store returns through Happy Returns, a California-based company that lets shoppers return items from more than 300 online brands at more than 700 locations nationwide, mostly in malls and national chains like Paper Source and CostPlus World Market.Ĭompanies like women’s apparel brand Revolve and footwear brand Rothy’s tout easy returns on their websites. Delivery companies UPS and FedEx are partnering with chains like CVS and Walgreens to give shoppers more places to pick up and drop off packages. 2.Ĭustomers can return many items bought on Amazon at any Kohl’s store after the retailers expanded a test of the returns service, initially offered at 100 Kohl’s stores, earlier this year. ![]() Delivery company UPS said it expects to handle a record-breaking number of returns this holiday season, with more than 1 million return packages expected to be shipped each day in December, peaking at an estimated 1.9 million packages on Jan. consumers are expected to spend nearly $144 billion online this holiday season, up 14.1% from last year, according to Adobe Analytics.īut after a flood of packages lands at shoppers’ doorsteps, millions of unwanted items get sent right back. With the holidays fast approaching, in-store returns programs are about to undergo a major test. “Sometimes, they want to do it in a physical store because it’s just easier.” “If people can’t see it or touch it (when they first buy it), they want the option to return it,” said Scott Rankin, principal at KPMG Strategy in the retail sector, of online purchases. ![]()
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